When doing an internal audit, two methods in which an organisation can monitor customer satisfaction:Ĭlause 8.3.4 of ISO 9001:2015 requires design and development verification to be carried out. This is without emotion, just stating facts. Often aggressive.Īssertive: being respectful of the client who is disagreeing with you, while standing behind the point that you are making (which is backed-up by a specific clause from the standard). The difference between being argumentative and being assertive, in the context of an audit.Īrgumentative: going into an argument with clients – being disagreeable. Impartiality: impartiality is not taking sides, giving up making value judgments and treat as equivalent different versions of an event, believing the truth is in the middle. This is important when gathering evidences during the audit. Objectivity: Objectivity is sticking to the facts, being guided by the evidence and considering an event will be closer to the truth the more supporting evidence it has. The difference between objectivity and impartiality in this context.
In this first part, I will give some basic fundamentals of internal auditing.
ISO 9001:2015 – Internal Audit Criteria with examples It is by no means a comprehensive list but it gives you the basis of ISO 9001:2015 – Internal Audit Criteria with examples. This page is dedicated to helping you learn the art & science of internal auditing.
